SendSound Support

Get help with the SendSound iOS app, Messages extension, purchases, notifications, or safety concerns.

Contact us

Email support@send-sound.com. Include your SendSound username, device model, iOS version, app version, and a short description. Do not email passwords, payment-card numbers, or private memory content unless it is necessary to investigate your request.

We aim to acknowledge support and safety requests within two business days.

Quick troubleshooting

• Sign-in problems: confirm the email address, check your connection, and use password reset if needed.
• Messages extension: open Messages, select a conversation, open the app drawer, and confirm SendSound is enabled.
• Missing notifications: check SendSound’s in-app notification setting and iOS Settings → Notifications → SendSound.
• Media will not load: retry on a stable connection and confirm Photos, microphone, or media permissions when the feature requires them.
• Ads are unavailable: ad inventory varies by region, network, consent state, and account eligibility. Try again later; never repeatedly tap or interact with your own live ads.

Purchases and subscriptions

Use Restore Purchases in SendSound if an active Plus subscription is missing. Apple processes payments and refunds. Manage or cancel a subscription at Apple Subscriptions. Request a refund through Report a Problem.

Safety and abuse

Use the in-app report and block tools for abusive profiles, memories, or comments. For urgent safety concerns, email support with the username or content identifier and a description. Contact local emergency services if someone is in immediate danger.

Delete your account

Open SendSound and go to Account → Delete Account. Review the warning and confirm. Account deletion removes your SendSound account and associated content that we are not legally required to retain. It does not automatically cancel an Apple subscription.

Legal and privacy

Read the Privacy Policy and Terms of Service.